Tripo Privacy Policy
When you begin using Tripo’s services, you are deemed to have read, understood, and agreed to this Privacy Policy and the Terms of Use. If you do not agree, you will be unable to use Tripo’s services. Please note:
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“Tripo” or “we” in this Policy refers to the entity defined in Section 1.2 of the Tripo User Terms.
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If any provisions of this Policy involve a “legally effective declaration of intent,” you agree to use electronic documents as the method of expression.
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When you provide a third party’s (e.g., traveler, contact, or recipient) personal data, you warrant that such third party has consented to or authorized you to provide it, and has been informed of and agrees to the contents of this Policy.
If you do not accept this Policy, please do not register as a Tripo member or submit any personal data to us. If you are a minor under the laws of your location, your legal guardian must read this Policy and you may only register or submit personal data with their consent.
For questions, comments, or to exercise your rights regarding this Policy, please contact us at [email protected] .
1. Scope
1.1 This Policy applies to personal data of Tripo members, prospective customers (e.g., those who inquire about products or participate in marketing activities), and partners (e.g., affiliates, creators), as well as personal data we collect through the Tripo website (i.e., any data relating to an identifiable natural person).
1.2 If you link to websites not owned by Tripo, we cannot continuously ensure the security of your data within those third-party services. We recommend that you read their privacy policies first.
2. Legal Bases for Collecting, Processing, and Using Personal Data
Tripo collects, processes, and uses your personal data to the extent necessary based on the following legal bases:
2.1 Performance of a contract or similar contractual relationship and the adoption of appropriate security measures.
2.2 Obtaining the data subject’s consent.
2.3 Explicit legal requirements.
2.4 Personal data made public by the data subject or otherwise lawfully disclosed.
2.5 Legitimate interests.
3. How We Collect / What Personal Data We Collect
3.1 Provided Directly by You
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Member information: identification, characteristics, account/password, etc. You may update your basic information and frequently used traveler information yourself.
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Order information:
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Necessary identification and characteristic data of the purchaser/recipient/traveler/contact (e.g., passport name and number, delivery information). Some itineraries or services may require sensitive data (e.g., dietary preferences, health-related information), which we will handle in accordance with this Policy.
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Payment and financial data: credit card information or information for other payment methods.
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Refund documentation: depending on the reason for cancellation or refund, this may include medical or kinship certificates, etc.
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Partner information: basic and contact details such as identification, characteristics, employment information; qualification review materials; payout account information.
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Customized itinerary inquiry data: identification and contact information.
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Event participation data: identification and characteristic information required for surveys, contests, quizzes, and lotteries.
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Customer service inquiry data: identification and contact information; phone communications may be recorded in full.
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Product review data: review content, name, travel photos, etc.
3.2 Obtained from Third-Party Service Providers
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When registering with a third-party account (Google), we obtain relevant data (e.g., name, image, email, UID) according to your authorization settings.
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We may obtain data regarding your interactions with Tripo from third-party platforms (e.g., likes/comments on social fan pages).
3.3 Automatically Collected via Online Behavior
When you use this website, we may obtain the following via Cookies or similar technologies:
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IP address; device information (including device type, unique identifiers, MAC address, etc.).
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Page dwell time, browsing and click records, traffic data, and referrer pages.
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Location information inferred from IP, carrier, language/country selection, or other geolocation data.
See the Cookie Policy for details.
3.4 Provided by Partners
Necessary information for activities conducted in cooperation with third parties (e.g., winner information).
3.5 Obtained via Affiliated Companies
We may obtain necessary information from affiliated companies in your location and include it in our databases.
4. Purposes of Collection and Use
4.1 Member management: establishing and maintaining member profiles; providing data updates and password management functions.
4.2 Order management (performance/termination of contract): itinerary booking, product shipment, payment processing, providing order notifications and necessary communications; processing refunds and qualification reviews in cancellations/refunds; and providing necessary data to suppliers or merchants.
4.3 Partner management: qualification review, necessary business communications, remuneration payments, and product recommendations; depending on product needs, we may place orders on your behalf or provide information to suppliers/merchants.
4.4 Customized itinerary planning: designing product combinations and communicating per your needs; providing product information from time to time.
4.5 Event management: event communications and limited disclosure when necessary (e.g., winner accounts), prize delivery, statutory reporting, and product recommendations.
4.6 Customer service: responding to inquiries/complaints and handling cases; when necessary, providing information to suppliers, merchants, or commissioned providers (e.g., payment and logistics). In case of disputes or potential disputes, communications (including emails and call recordings) may be used as supporting evidence.
4.7 Product marketing: sending marketing information to members, partners, or prospective customers with whom we have interacted, or placing ads on third-party platforms.
4.8 Transactional/notification messages: in compliance with platform rules and your settings, we may send important order-related notifications (non-advertising) via communication apps (e.g., LINE). You can adjust your preferences within the app.
4.9 Research, statistics, and analysis: surveys; analysis of usage behavior; performance optimization; assessing product preferences and trends; recommending products you may be interested in.
4.10 Exercise of rights / legal obligations: claims or defenses in cases such as consumer disputes, default, infringement, or crime, and fulfillment of legal obligations.
4.11 Other purposes: with the data subject’s consent; as expressly required by law; to advance the public interest; to prevent risks to life, body, liberty, or property; to prevent significant harm; or where beneficial to the data subject.
4.12 Use of artificial intelligence: we may use algorithms and machine learning (including generative AI) to improve service experiences (e.g., chatbots, personalized recommendations). Where feasible, we will ask you to avoid entering personally identifiable information. We will not make decisions producing legal effects or similarly significant impacts on you based solely on automated processing, and we will handle personal data in accordance with applicable laws.
5. Possible Recipients of Personal Data and Reasons
Within the necessary scope, third parties may receive your personal data:
5.1 Cloud service providers: for data storage.
5.2 Communication system providers: as channels to contact you.
5.3 Payment and logistics providers: to complete payment or delivery/receipt.
5.4 Customer support providers: to improve operational efficiency and service quality.
5.5 Suppliers or merchants:
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Necessary data to establish/fulfill orders; they may contact you or your contact person to supplement information or communicate product details.
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In force majeure cancellations/refunds, to process refunds and verify eligibility, they may obtain your special category data within the necessary scope (e.g., medical or kinship certificates).
5.6 Tripo affiliates: affiliates in your location may receive necessary order data.
5.7 Partners: in joint marketing campaigns, providing data within the necessary scope to deliver prizes/benefits/rewards.
5.8 Data analytics and advertising platforms: to improve targeting and analysis, we may share Cookies or other tracking data (including one-way hashed data), which may be combined with other identifiers they hold for measurement and ad delivery.
6. Data Storage and Cross-Border Transfers
6.1 We use reliable cloud storage services; depending on where products or services are provided, data may be transferred to Tripo affiliates or local suppliers/merchants.
6.2 Personal data protection laws in the destination may differ from those in your location; we will take reasonable measures to ensure data security.
6.3 Where GDPR applies, personal data may be transferred outside the EEA or outside your country of residence; we will implement appropriate safeguards (e.g., Standard Contractual Clauses (SCCs) or other lawful mechanisms) to ensure an equivalent level of protection.
7. Retention Period
Tripo will retain or use your personal data while the purposes of collection described above still exist. If you stop using the service or your membership is terminated/withdrawn, unless otherwise required by law, we will retain necessary data in a de-identified or otherwise anonymized form.
8. Data Security
8.1 We adopt appropriate administrative and technical measures to ensure lawful collection, processing, and use, and to prevent alteration, damage, loss, leakage, or other infringements.
8.2 We take reasonable steps with commissioned suppliers/merchants to maintain confidentiality, integrity, and availability of data.
8.3 We carefully select and, via contracts and other means, require commissioned processors to implement data security.
8.4 While we take reasonable security measures, networks and electronic storage cannot be absolutely secure; we cannot guarantee data will never be compromised.
9. Your Rights and How to Exercise Them
You may exercise the following rights; we will process them subject to applicable laws:
9.1 Right of access: to inquire, request inspection, or copies (may be refused in specific circumstances affecting national security, significant interests, or public duties).
9.2 Rectification and supplementation: depending on the situation, you may need to provide appropriate explanations.
9.3 Restriction of processing or erasure: you may request suspension or deletion when data is unlawfully collected, accuracy is disputed, the purpose no longer exists, or the retention period has expired (excluding statutory retention or business necessity).
9.4 Opt-out of marketing: you may request to stop receiving marketing information at any time.
9.5 Data portability: you may request provision in a structured, machine-readable, commonly used format, or direct transfer to a third party where technically feasible.
9.6 How to exercise: log in to your member account to view, supplement, or correct; or apply via [email protected], or file a complaint with the competent authority where Tripo is located.
10. Cookie Policy
We use Cookies to collect website usage information; for details, please refer to the Cookie Policy.
11. Personal Data of Minors
11.1 If you are a minor under the laws of your location, your guardian must read and accept this Policy, and you may register or provide personal data only with their consent.
11.2 If your order information contains a minor’s personal data, you warrant that their guardian has consented to your provision of such data.
12. Changes to This Policy
12.1 We may update this Policy from time to time; for material changes, we will notify you in an appropriate manner (e.g., email, pop-up, or in-app push notification).
12.2 If you do not wish your personal data to be collected, processed, or used under the updated Policy, please contact us immediately at [email protected].
Cookie Policy
Tripo uses Cookies to record and track users’ online behavior on this website and its associated domains. When you browse this website, we store Cookies on your device (browser).
1. What Are Cookies?
Cookies are small text files stored in your browser to record your online behavior information, such as login and connection information, shopping details, language preferences, and browsing history.
2. Types of Cookies
2.1 By Storage Duration
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2.1.1 Session Cookies: expire when you close your browser.
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2.1.2 Persistent Cookies: remain until their expiration or until you manually delete them.
2.2 By Source
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2.2.1 First-party Cookies: set by Tripo or service providers commissioned by us.
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2.2.2 Third-party Cookies: set by third parties outside this website’s domain (e.g., analytics and advertising partners).
3. Which Cookies We Use and for What Purposes
3.1 Strictly Necessary Cookies
To ensure the website and services function properly, e.g., authentication and maintaining login status, recording shopping and connection information, remembering language preferences, detecting and preventing fraud, and maintaining system security.
These Cookies are essential for site operation and cannot be disabled via in-site options; if you block them at the browser level, some features may not function correctly.
3.2 Performance & Analytics Cookies
Help us understand and optimize the user experience, e.g., traffic sources, popular pages, conversions and clicks in aggregate statistics; may also be used in anonymized or de-identified form for research and reporting.
If you refuse these Cookies, we will be unable to use your usage behavior as a basis for analysis.
3.3 Advertising / Targeting Cookies
Set by Tripo or advertising partners to infer your interests and deliver more relevant ads on this website or other media. Partners typically do not obtain directly identifiable data; instead, they use identifiers tied to your browser or device for matching and attribution.
If you refuse these Cookies, you may still see ads, but they may be less relevant.
3.4 Cookies Currently in Use (List)
Please see the latest list (including provider, category, purpose, and retention period) via the “This site uses Cookies” link on the homepage or at the bottom of pages. We update this list from time to time to reflect actual usage.
4. How to Refuse or Manage Cookies
Browser settings
You can also delete or block Cookies in your browser. Steps vary by browser; please refer to the official documentation for your browser (e.g., Chrome, Safari, Firefox, Edge) or visit www.aboutcookies.org for guidance on managing browser cookies.